PARTS: UPS Service
LARGE MACHINES: ZERO TURN MOWERS, 2-STAGE SNOW, SNOWMASTERS, & 30" TIMEMASTER MOWERS
ALL OTHER MACHINES: UPS GROUND
Tillers, Augers, Cultivators and String Mowers
IMPORTANT:
LARGE MACHINES: ZERO TURN MOWERS, 2-STAGE SNOW, SNOWMASTERS, & 30" TIMEMASTER MOWERS
Order status is not available as these large machines are shipped via consolidated LTL shipments. Once the machine is received by the authorized service dealer you selected at time of purchase, the service dealer will uncrate and prepare the machine for delivery to your home. The authorized dealer will contact you to schedule delivery. The entire transit time to your home is approximately 10 – 14 days.
ALL OTHER ORDERS:
Use the UPS tracking number provided in your order confirmation email.
or
You may also login into your account on Toro.com for order status. Or, if you purchased as a guest, please go to Toro.com, scroll to the bottom of the page and select “Order Status”. Enter your order number and email address or shipping postal code and view your order status.
If you need to make a return for any reason you have 30 days after placing the order.
If you are not completely satisfied with your toro.com purchase, you may return your item for a refund. You will receive your refund within 3-4 weeks of your return. Return shipping charges will only be refunded if the return results from an error by Toro.
Ensure ALL RETURN CONDITIONS ARE MET before proceeding with your return |
✓ Your purchase was within the last 30 days ✓ Please verify that the product description on toro.com does not state, "This item is not returnable." ✓ You have all original components, including the packaging ✓ The item is UNUSED* ✓ You are returning to the proper location (see chart below) |
*UNUSED machines that have NEVER BEEN FUELED. Due to safety hazards, items that use flammable liquids or fuels cannot be returned, even if the item has been drained of these materials.
PRODUCTS RETURNED TO A DEALER
Chore Products* |
4. Give the order confirmation, return to dealer instructions letter, and your returned item to the dealer for inspection. The dealer will accept the return only if ALL RETURN CONDITIONS ARE MET |
Products Containing Batteries 6.0Ah or larger | |
Snowthrowers* | |
Walk-Behind Mowers* | |
Zero Turn Mowers* |
*UNUSED machines that have NEVER BEEN FUELED. Due to safety hazards, items that use flammable liquids or fuels cannot be returned, even if the item has been drained of these materials.
IMPORTANT: You will receive your refund directly from Toro within 3-4 weeks of your return
ALL OTHER PRODUCTS
Handheld Yard Tools |
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Power Shovels & Corded Snow |
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Parts |
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Accessories |
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Apparel |
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Batteries 5.0Ah and below (88620, 88625, 88640, 88650) |
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Irrigation |
IMPORTANT:
• Not following the defined process above will result in a significant delay in receiving your refund
• Return shipping charges will only be refunded if the return is the result of an error by Toro
• You will receive your refund within 3-4 weeks of your return
Your credit for the purchase price of the item will appear approximately three weeks after arrival to the return processing center.
Note: Return shipping directly to the warehouse without indicating the return on your online account will delay refund processing.
No. Toro.com does not reimburse return shipping for items returned for reasons that are not due to an error by Toro.
We are committed to processing all customer orders as quickly as possible. After submitting an order, you may cancel for any reason if the "Cancel Order" button is showing at the top of the Order Status page. If the "Cancel Order" button is no longer available, your order has been processed and you will need to follow the return instructions above.
Step 1) Go to "Order Status" on Toro.com
Step 2) Login to your account (if you purchased as a guest enter order number and email address or shipping postal code)
Step 3) Select the order you want to cancel
Step 4) Click on the Cancel Order button at the top right of the webpage. If the "Cancel Order" button is no longer available, your order has been processed and you will need to follow the return instructions above.
Credit Card Company Did Not Authorize
If you did not specifically request a cancellation and your order status shows as canceled, this indicates that there was an issue with the payment method and the order cannot be processed. Please note that an order is automatically canceled during a failed payment. We recommend contacting your credit card company or financial institution before resubmitting your order at Toro.com. You may also visit a local authorized Toro dealer for in-store availability at Toro.com/locator.
Parts Inventory Unavailable
Toro.com provides customers the option to order a part currently not in-stock (backorder). Typically parts inventory becomes available within 1-2 weeks, however once the backorder reaches 25 days from the date of request, the transaction will automatically be canceled to remove the charge from the customer's credit card. You may visit a local authorized Toro dealer for in-store availability. Please see Toro.com/locator for a dealer near you.
There can be various reasons why a form of payment was unsuccessful:
You may choose to try an alternate credit card for payment or you also have the option of purchasing directly from a home improvement retailer or local authorized dealer in your area. We understand these protections can be inconvenient, but we hope you understand the goal is to protect consumers from any potential fraud activity with their financial accounts.
Once an order has been submitted, it cannot be edited. Please follow the instructions for submitting a cancellation request. If you are unable to cancel your order, create a new order and then follow the "Return Policy" procedures for the incorrect order.