When will I receive my purchase?

Parts are shipped via UPS service:

  • Ground shipping is generally received within 3-5 days of ordering
  • 2nd day air shipping must be ordered no later than 1PM CST in order to ship "same day"
  • Overnight (Next Business Day) shipping must be ordered no later than 1PM CS in order to ship "same day

Zero-turn mowers, 2-Stage Snowblowers, SnowMaster, & 30" TimeMaster Mowers 

  • Please allow 10-14 days for delivery from the order date
  • Your purchase will be delivered by the authorized service dealer selected during check-out
  • Your dealer will contact you directly to set-up a delivery time

All other Machines via UPS service: 

  • Ground shipping ONLY and is generally received within 5-7 days of ordering

Note:

No shipping or delivery on Saturdays, Sundays and National Holidays. 

Neither Toro nor UPS is responsible for shipping delays due to inclement weather or other acts of nature.  Therefore we will NOT reimburse shipping charges for these types of delays.

 

How do I check my order status?

Zero-turn mowers, 2-Stage Snowblowers, SnowMaster, & 30" TimeMaster Mowers:

Order status is not available as these large machines are shipped via consolidated LTL shipments. Once the machine is received by the authorized service dealer you selected at time of purchase, the service dealer will uncrate and prepare the machine for delivery to your home. The authorized dealer will contact you to schedule delivery. The entire transit time to your home is approximately 10 – 14 days.

All other Machines:

Use the UPS tracking number provided in your order confirmation email.

or

You may also login into your account on Torodealer.com for order status. Or, if you purchased as “Guest” please go to Torodealer.com, scroll to the bottom of the page and select “Your Orders”. Enter your Order # and E-mail and view your order status.

What items can be returned?

  • Parts and Accessories
  • Unused machines that have had no fuel poured into the machine

How long do I have to return?

If you need to make a return for any reason you have 30 days after placing the order.

How do I return?

For items not purchased directly from ToroDealer.com, please return your item to the original retailer

Step 1) Receive the part
Step 2) Go to "Your Orders" on Torodealer.com
Step 3) Login to your account (if you purchased as "Guest" enter Order # and E-mail)
Step 4) Select the Order you want to return
Step 5) Check the box of the item you want to return and reason for return
Step 6) Select "Review My Return" verify the return detail
Step 7) Click "Submit Return"
Step 8) Print the page with the return detail and include in the box for return
Step 9) Clearly label the exterior of the box: RETURN
Step 10) Address box to:

If Parts, Accessories, Handheld Yard Tools & Apparel Toro Parts Distribution Center
  3424 County Road PP
  Plymouth, WI 53073
   
All Other unused machines Return directly to the dealer selected on Toro.com when you made your purchase (under "View Order Details")

Step 11) Retain shipping tracking # for your records

When will I receive a credit for a return?

Your credit for the purchase price of the part will appear approximately three weeks after arrival to the distribution center.

Does Toro reimburse shipping for returns?

No. Toro.com does not reimburse return shipping for items returned for reasons that are not due to an error by Toro.

How do I cancel my order?

Step 1) Go to "Your Orders" on Torodealer.com
Step 2) Login to your account (if you purchased as "Guest" enter Order # and E-mail)
Step 3) Select the Order you want to cancel
Step 4) If status is listed as "Order Submitted" your order may still be eligible for cancellation.
Step 5) Submit a Request to Cancel email to:

If Parts & Apparel onlinestore@toro.com
   
All Other products consumer.service@toro.com

We will make every attempt to cancel your order, however if your order has already been shipped, you will need to follow the return process.

Can I edit my order?

Once an order has been submitted, it cannot be edited. Please follow the instructions for submitting a cancellation request. If you are unable to cancel your order, create a new order and then follow the "Return Policy" procedures for the incorrect order