When will I receive my purchase?

Materials and Supplies continue to experience disruptions due to shipping delays and manufacturing labor shortages due to the virus.  Backorders are accepted, but if an order is canceled it is because it exceeded the number of days in backorder status.  Thank you for your patience.

PARTS: UPS Service

  • Ground shipping is generally received within 3-5 days of ordering
  • 2nd day air shipping must be ordered no later than 1PM CST in order to ship "same day"
  • Overnight (Next Business Day) shipping must be ordered no later than 1PM CS in order to ship "same day

LARGE MACHINES: ZERO TURN MOWERS, 2-STAGE SNOW, SNOWMASTERS, & 30" TIMEMASTER MOWERS 

  • Please allow 10-14 days for delivery from the order date
  • Your purchase will be delivered by the authorized service dealer selected during check-out
  • Your dealer will contact you directly to set-up a delivery time

ALL OTHER MACHINES: UPS GROUND

  • Ground shipping ONLY and is generally received within 5-7 days of ordering

IMPORTANT:

  • No shipping or delivery on Saturdays, Sundays and National Holidays. 
  • Neither Toro nor UPS is responsible for shipping delays due to inclement weather or other acts of nature.  Therefore we will NOT reimburse shipping charges for these types of delays.

 

How do I check my order status?

LARGE MACHINES: ZERO TURN MOWERS, 2-STAGE SNOW, SNOWMASTERS, & 30" TIMEMASTER MOWERS 

Order status is not available as these large machines are shipped via consolidated LTL shipments. Once the machine is received by the authorized service dealer you selected at time of purchase, the service dealer will uncrate and prepare the machine for delivery to your home. The authorized dealer will contact you to schedule delivery. The entire transit time to your home is approximately 10 – 14 days.

ALL OTHER ORDERS:

Use the UPS tracking number provided in your order confirmation email.

or

You may also login into your account on Torodealer.com for order status. Or, if you purchased as “Guest” please go to Torodealer.com, scroll to the bottom of the page and select “Your Orders”. Enter your Order # and E-mail and view your order status.

 

How long do I have to return?

If you need to make a return for any reason you have 30 days after placing the order.

 

How do I return?

If you are not completely satisfied with your torodealer.com purchase, you may return your item for a refund. You will receive your refund within 3-4 weeks of your return. Return shipping charges will only be refunded if the return results from an error by Toro.

 

 Ensure ALL RETURN CONDITIONS ARE MET before proceeding with your return

✓ Your purchase was within the last 30 days

✓ Please verify that the product description on torodealer.com does not state, "This item is not returnable."

✓ You have all original components, including the packaging

✓ The item is UNUSED*

✓ You are returning to the proper location (see chart below)

*UNUSED machines that have NEVER BEEN FUELED. Due to safety hazards, items that use flammable liquids or fuels cannot be returned, even if the item has been drained of these materials.

 

PRODUCTS RETURNED TO A DEALER

Chore Products*
  1. Ensure ALL RETURN CONDITIONS ARE MET
  2. Log in to your account on torodealer.com or enter order # & email for guest purchases and click "View Order Details" to see the dealer selected during checkout
  3. Bring the following items with you to the dealer:

    4. Give the order confirmation, return to dealer instructions letter, and your returned item to the dealer for inspection. The dealer will accept the return only ALL RETURN CONDITIONS ARE MET

Products Containing Batteries 6.0ah or larger
 Snowthrowers*
 Walk-Behind Mowers*

 Zero Turn Mowers*

*UNUSED machines that have NEVER BEEN FUELED. Due to safety hazards, items that use flammable liquids or fuels cannot be returned, even if the item has been drained of these materials.

IMPORTANT: You will receive your refund directly from Toro within 3-4 weeks of your return

 

ALL OTHER PRODUCTS

Handheld Yard Tools

  1.  Ensure ALL RETURN CONDITIONS ARE MET
  2. Click on "Your Orders" on Torodealer.com
  3. Log in to your account or enter order # & email for guest purchases
  4. Select the order you want to return
  5. Select the item and the reason you wish to return
  6. Click "Review My Return" to verify the return detail
  7. Click "Submit Return"
  8. Follow the instructions in the confirmation email

Power Shovels & Corded Snow

Parts

Accessories

Apparel

Batteries 5.0Ah and below (88620, 88625, 88640, 88650)

Irrigation

IMPORTANT:
Not following the defined process above will result in a significant delay in receiving your refund
Return shipping charges will only be refunded if the return is the result of an error by Toro
You will receive your refund within 3-4 weeks of your return

 

When will I receive a credit for a return?

Your credit for the purchase price of the part will appear approximately three weeks after arrival to the distribution center.

 

Does Toro reimburse shipping for returns?

No. Toro.com does not reimburse return shipping for items returned for reasons that are not due to an error by Toro.

 

How do I cancel my order?

Since we are committed to processing all customer orders as quickly as possible, we CANNOT guarantee order cancellations. We will make every attempt to cancel your order, however, if your order is already in process, you will need to follow the return instructions.

Step 1) Go to "Your Orders" on Torodealer.com
Step 2) Login to your account (if you purchased as "Guest" enter Order # and E-mail)
Step 3) Select the Order you want to cancel
Step 4) If status is listed as "Order Submitted" your order may still be eligible for cancellation.
Step 5) Submit a Request to Cancel email to:

If Parts & Apparel onlinestore@toro.com
   
All Other products consumer.service@toro.com

 

Can I edit my order?

Once an order has been submitted, it cannot be edited. Please follow the instructions for submitting a cancellation request. If you are unable to cancel your order, create a new order and then follow the "Return Policy" procedures for the incorrect order.