Online Store Help Topics
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You may also login into your account on Toro.com for order status. If you purchased as a guest, please go to Toro.com, scroll to the bottom of the page and select “Order Status”. Enter your order number and email address or shipping postal code and view your order status and tracking details.
*Toro.com has selected products that can not be shipped via UPS and therefore cannot be tracked online. Instead, your products may arrive via LTL truck or the dealer you selected will contact you to set up a delivery time.
If you have an account, you can check the status of your order at any time by logging into your account on toro.com.
If you purchased as “Guest” click here and enter your order number and email address used on checkout.
Step 1) Go to "Order Status" on Toro.com
Step 2) Login to your account (if you purchased as a guest enter order number and email address or shipping postal code)
Step 3) Select the order you want to cancel
Step 4) Click on the Cancel Order button at the top right of the webpage. If it has been over 30 minutes, the order has been processed and you can no longer cancel. Follow the return instructions.
Toro.com accepts Visa, Master Card and American Express. At this time, Toro.com can not accept financing issued through Sheffield or the Toro credit card issued from TD bank - you must visit a participating Toro Dealer to use these cards. The charge seen on your credit card/bank statement will show from the parent company, The ShopToro Company and not from Toro.com.
We ship to the 50 states in the United States only. We are UNABLE to ship to P.O. Boxes, APO or FPO addresses, Canada, Puerto Rico, Guam or Mexico. Certain products can only be shipped to the 48 contiguous states – gas powered products can not be shipped to Hawaii or Alaska. Only CARB compliant products can be shipped to California – these products are denoted on the product page and in the cart.
- Order Submitted: The order has been transmitted to Toro.com
- In Process: The order is being prepared for shipment
- Partially Shipped: Only part of the order is on the way to the customer, one or more items have not been shipped
- Shipped: The order is on the way to the customer
- Rejected: The system was unable to process credit card
- Shipped Return Submitted: An item from a shipped order has been returned