Online Store Support

Online Store Help Topics

Yes.* You may track your order with the UPS tracking number provided in your order confirmation email.

or

You may also login into your account on Toro.com for order status. If you purchased as a guest, please go to Toro.com, scroll to the bottom of the page and select “Order Status”. Enter your order number and email address or shipping postal code and view your order status and tracking details.

 

*Toro.com has selected products that can not be shipped via UPS and therefore cannot be tracked online.  Instead, your products may arrive via LTL truck or the dealer you selected will contact you to set up a delivery time.
When an order is placed on Toro.com, an order confirmation e-mail is sent within 24 hours of the time you placed your order. The status of your order will also appear on Toro.com under “Your Orders”.  To ensure that your Torodealer.com e-mails get to your inbox, please add ecommerce@toro.com to your e-mail Address Book or Safe List and through your Spam filter.  

If you have an account, you can check the status of your order at any time by logging into your account on toro.com. 

If you purchased as “Guest” click here and enter your order number and email address used on checkout.

Since we are committed to processing all customer orders as quickly as possible, you will have up to 30 minutes after submitting an order to cancel for any reason. After 30 minutes, your order will be processed and you will need to follow the return instructions above.

Step 1) Go to "Order Status" on Toro.com
Step 2) Login to your account (if you purchased as a guest enter order number and email address or shipping postal code)
Step 3) Select the order you want to cancel
Step 4) Click on the Cancel Order button at the top right of the webpage. If it has been over 30 minutes, the order has been processed and you can no longer cancel. Follow the return instructions.


 
Order arrival timelines are dependent upon product and the inventory status. Typically, orders will arrive to your home within 3-5 business days (10-14 days for dealer delivered products*). However, there are certain items that can not be shipped via UPS due to their size and/or weight. These items will be shipped through a delivery carrier and may take up to 3 weeks to receive. Exceptions are communicated on the product information page of the item and in your shopping cart. In rare instances, when an item in-stock becomes unavailable after you have placed an order, you will be notified of the status of that order via e-mail.  In the event of inclement weather or other acts of nature, we are not responsible for delivery delays and therefore we will NOT reimburse shipping charges for these types of delays. *Dealer delivered products include: zero turn mowers, TimeMaster walk power mowers, 2-stage snowblowers and SnowMaster snowblowers.

Toro.com accepts Visa, Master Card and American Express. At this time, Toro.com can not accept financing issued through Sheffield or the Toro credit card issued from TD bank - you must visit a participating Toro Dealer to use these cards.  The charge seen on your credit card/bank statement will show from the parent company, The ShopToro Company and not from Toro.com.

We ship to the 50 states in the United States only.  We are UNABLE to ship to P.O. Boxes, APO or FPO addresses, Canada, Puerto Rico, Guam or Mexico.  Certain products can only be shipped to the 48 contiguous states – gas powered products can not be shipped to Hawaii or Alaska.  Only CARB compliant products can be shipped to California – these products are denoted on the product page and in the cart.

  • Order Submitted: The order has been transmitted to Toro.com
  • In Process: The order is being prepared for shipment
  • Partially Shipped: Only part of the order is on the way to the customer, one or more items have not been shipped
  • Shipped: The order is on the way to the customer
  • Rejected:  The system was unable to process credit card
  • Shipped Return Submitted: An item from a shipped order has been returned
When a product is labeled as backordered, this means there is currently none available in stock to ship immediately. You may still place the order for the item and as soon as the item becomes available, one will be shipped to you. The estimated arrival date to The Toro Distribution Center is communicated on the product's information page and in the shopping cart.  If an unforeseen delay with the backordered item occurs, you will be contacted.  If an item is on backorder status and you need it immediately, please contact your local Toro dealer.