Online Store FAQs
If you have an account, you can check the status of your order at any time by logging into your account on toro.com.
If you purchased as “Guest” click here and enter your order number and email address used on checkout.
Toro.com accepts Visa, Master Card, American Express and the Toro Finance card issued through TD. At this time, Toro.com can not accept the Toro card issued through Sheffield - you must visit a Toro Dealer to use this card. The charge seen on your credit card/bank statement will show from the parent company, The ShopToro Company and not from Toro.com.
We ship to the 50 states in the United States only. We are UNABLE to ship to P.O. Boxes, APO or FPO addresses, Canada, Puerto Rico, Guam or Mexico. Certain products can only be shipped to the 48 contiguous states – gas powered products can not be shipped to Hawaii or Alaska. Only CARB compliant products can be shipped to California – these products are denoted on the product page and in the cart.
- Order Submitted: The order has been transmitted to Toro.com
- In Process: The order is being prepared for shipment
- Partially Shipped: Only part of the order is on the way to the customer, one or more items have not been shipped
- Shipped: The order is on the way to the customer
- Rejected: The system was unable to process credit card
- Shipped Return Submitted: An item from a shipped order has been returned